Refund Policy
Refund Policy
30-Day Money Back Guarantee
We want you to love wrapping with us. If you're not happy with your purchase for any reason, you have 30 days from the day your order is delivered to request a full refund.
How to request a refund
- Email us at info@minielfco.com within 30 days of delivery.
- Include your order number and the email address you ordered with.
- Tell us briefly why you're not satisfied. If the product arrived damaged or isn't working, please attach a photo or short video.
We'll reply within [24–48 hours] with the next steps.
Do I need to send the product back?
In most cases, no. We'll confirm in our reply if a return is needed.
When will I get my money back?
Once your refund is approved, it's issued to your original payment method within [3–5] business days. Depending on your bank, it can take a further 5–10 business days to appear on your statement.
Damaged, defective, or wrong item
If your order arrives damaged or defective, or you receive the wrong item, email us within 30 days of delivery with a photo or video. We'll send a free replacement or a full refund, whichever you prefer.
Lost or missing orders
If your tracking shows delivered but you haven't received your package, contact us within 30 days of the delivery date and we'll help you sort it out.
Exceptions
- Refund requests made more than 30 days after delivery
- Orders without proof of purchase
Order cancellations
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund.
Your rights
This guarantee is in addition to any rights you have under the consumer laws of your country, including the Australian Consumer Law. Nothing in this policy limits those rights.
Questions?
Email info@minielfco.com and we'll be happy to help.