Contact Us
Contact Us
We're here to help.
Have a question about your order, our gift wrap cutter, or anything else? Send us a message and a real person from our team will get back to you.
Email: info@minielfco.com
Response time: within 24 hours, Monday to Friday
Before you write, you might find your answer here
Where's my order?
You'll receive a tracking link by email once your order ships. Orders typically arrive within [5–16 business days]. If your tracking hasn't updated in a few days, email us with your order number and we'll look into it.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.
What if my cutter isn't working right?
Email us a short description or a quick photo/video and your order number, and we'll make it right.
Returns and refunds
See our [Refund Policy] for full details.
To help us reply faster, please include:
- Your order number (e.g. #1001)
- The email address you ordered with
- A short description of the issue, plus a photo or video if relevant